Shop Policies

Shipping Policies and Business Hours: 

  • Business days are Monday through Friday excluding holidays.

  • I make, package, and ship every order myself, and I take care to inspect each order before mailing to make sure it's exactly right.

  • All orders -- except custom orders -- will be shipped within 3-7 business days of receiving the order.

  • Custom orders will ship within 7-10 business days.

  • Shipping speed is determined by the postage that you choose at checkout and determined by the US Postal Service.

  • Estimated delivery times are estimates and are not guaranteed.

  • Delivery time starts when the package is handed off to the post office and not when the order is placed.

  • Postal delays are out of my control, but I will do everything in my control to help get your item to you in a timely manner.

  • If you don't receive the package, but the post office marked it delivered, please contact them directly. They have GPS on their scanners and can locate your package.                          

Return Policy: 

  • No returns on custom or personalized orders. (No exceptions will be made to this policy.)

  • Return shipping will be paid for by the buyer and need to be mailed back within 5 days.

  • Returns must be approved by me to receive a refund.

  • Damage by the customer or carrier will not be considered an approved reason for return. However, I want you to be satisfied with the product you ordered and will work with you to remedy the situation in a mutually beneficial manner.

  • To verify a return, I will need a photo of the item within a reasonable amount of time after delivery.

  • I do not provide shipping labels for returns.

All of my items have detailed descriptions listed, but if you have any questions, please use the message system on Goimagine OR simply email me at denise@graisymade.com and I will answer any questions you may have!

My business hours are Monday - Friday from 8 am to 4 pm Eastern Time except national holidays. I will respond to your messages/emails as quickly as possible.

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